frequently asked questions

The pickup service is completely free, with no additional charges.

You can request a pickup anytime before 12 PM. Requests made after noon will be accommodated based on rider availability or scheduled for the next day.

You can track your shipments on: Web Tracking Here

Yes, all of our handymen are fully licensed and insured to ensure safe, high-quality work and give you peace of minShipments are typically delivered within 4-7 working days. For exact details, visit our express center or call our helpline at +971 54 344 3845. Please have the pickup address, along with the destination city, country, and postal code ready when inquiring.

You can check the delivery status under ‘Tracking.’ If the status is unavailable online, please contact our customer service at +971 54 344 3845.

Your detailed tracking report will include:

1. Tracking number
2. Delivery status
3. Delivery date, time, and recipient
4. Delivery location
5. Shipment date or billing date
6. Service type used
7. Shipment weight and number of pieces

The status “Returned to Shipper” indicates that the shipment was sent back to the original sender. This may occur due to various reasons, such as the consignee refusing delivery, an untraceable address, or other factors.

The status “Returned to Shipper” indicates that the shipment was sent

Shipment movement details are recorded each time a tracking sticker is scanned. Common scans include the following:

1. Origin
2. Destination
3. Date of Booking
4. Delivery location
5. Shipment date or billing date
6. Service type used
7. Shipment weight and number of pieces

If your weekly COD statement is incorrect or has errors, please contact us within 3 days of its upload on your portal to share your queries.

Deliveries are made from 10 AM to 6 PM, six days a week. For deliveries outside these hours, DropEx offers a "Delivery on Demand" option for added convenience.

Yes! DropEx maintains records of every delivery, including the recipient, time, and delivery location.

Accurate weight and dimensions are required to ensure correct charges. Incorrect details may cause delays, require additional payment, and incure a service fee before the parcel continues its journey.